Return & Refund Policy
At Frost Buddy | Drinkware Like NoOne Else | Faith, Family, Community, we want you to shop with confidence. If your purchase does not meet your expectations, here is our process and guidelines for returns, refunds, and exchanges for orders shipped within the United States.
Eligibility for Returns
You may request a return on most items within 30 calendar days of delivery, provided they meet the following conditions:
- The items are unused and in their original condition.
- They are returned with all original packaging and accessories, if applicable.
- They do not fall under products marked as final sale or otherwise designated non-returnable.
- Certain products may be excluded due to their nature, condition, or legal regulations.
How to Request a Return
To initiate a return, please submit your request within the 30 calendar days after delivery. For damaged, defective, or incorrect items received, contact us as soon as possible to report the issue. We may ask for photos or other information to help resolve the matter quickly.
Return Shipping
Unless specifically stated otherwise, customers are responsible for paying return shipping costs when returning items due to a change of mind. We recommend using a trackable shipping method to ensure your return reaches us safely.
Refunds
Once we receive and inspect your approved return, we will begin processing your refund. Refunds are typically issued to the original payment method used at purchase. Please allow 5-10 business days for the refund to reflect, as processing times vary depending on your bank or payment provider.
Shipping fees are generally non-refundable unless the return is due to an error on our part, defective products, or other qualifying reasons.
Exchanges
Exchanges are available for eligible items where inventory allows. If your requested exchange is unavailable, we may issue a refund instead.
Order Cancellations
Order cancellations can be requested within 24 hours of placing your order. After this period, you will need to follow the return process outlined above.
Final Sale Products
Items identified as final sale or non-returnable cannot be returned or exchanged except where required by applicable law.
Policy Updates
The version of this Return & Refund Policy published on our site at the time of your purchase will apply to your order. We reserve the right to update this policy as needed.
If you have any questions or need assistance, please contact Frost Buddy | Drinkware Like NoOne Else | Faith, Family, Community at hutuk9576@gmail.com.