Shipping Policy

Shipping Policy for Frost Buddy | Drinkware Like NoOne Else | Faith, Family, Community

Order Processing

At Frost Buddy, orders are processed only after payment has been successfully confirmed. Our standard processing time is 1-3 business days. Processing may take longer depending on product availability, order volume, weekends, holidays, or other operational factors. During busy periods, additional processing time might be necessary to ensure quality handling of your order.

Shipping Methods and Fees

Shipping options available for your order, along with estimated delivery times, will be presented during checkout. The shipping fee is calculated based on your selections and displayed before you complete your purchase.

Estimated Delivery Timeframes

Shipping typically takes 5-10 business days after order processing. Delivery estimates are provided for your convenience but are not guaranteed. Actual delivery speed depends on the carrier and your destination.

Delivery Delays

Delays in shipping may occur due to factors outside our control such as weather events, carrier disruptions, customs inspections, holidays, incorrect shipping addresses, or other unforeseen circumstances. If you experience a delay, we recommend monitoring the latest tracking information provided by the carrier.

Tracking Your Shipment

When available, tracking information will be sent after your order ships. Please note that tracking updates can sometimes take time to display after the package enters the carrier’s network.

Shipping Address Accuracy

It is the customer’s responsibility to provide a complete and accurate shipping address. If your order has not yet shipped, please contact us promptly to request any address changes.

Once your order has been dispatched, we may no longer be able to modify the shipping information. Corrections or reshipments due to address errors may incur additional shipping charges.

International Orders

Shipments to international destinations may be subject to customs procedures, import duties, taxes, or other fees imposed by the receiving country. These charges, if applicable, are the responsibility of the recipient.

Lost or Damaged Packages

If your package appears lost or arrives damaged, contact us as soon as possible for assistance. We will coordinate with the shipping carrier to investigate the issue and determine the best resolution.